Generic Water

If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return. Contact us for a return authorization number, describe the items being returned and the reason. All returned items must be shipped within fifteen (15) days of receipt. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories.

All orders filled correctly are subject to a minimum 20% ($10.00 minimum) handling and restocking charge. Customers are responsible for all shipping charges, unless the cause for the return is BCI Beverage's error. Shipping charges must be prepaid on all return shipments. And for your protection, we recommend you insure all returned packages. BCI Beverage is not responsible for returned shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% ($10.00 minimum) handling and restocking charge. Heavy or oversize items that shipped via freight carrier, including keg refrigerators, are also subject to return freight charges.

Non-Returnable Products

Custom made, manufactured to order, or clearance products cannot be returned for credit unless it is a BCI Beverage or vendor error.